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Last updated: May 6th,2023
We charge a 4-hour minimum for all services we provide.
We are hired on an hourly bases not by a job itself. The bill will be charged for the hours worked not based on the items moved.
We DO NOT make any changes over a phone call or take any new details about a job over a phone call. We keep all our moving details in writing over email, so we are on the same page with our clients. This keeps everything organized and prevents incorrect details.
We charge from when we leave our lot (Yard) until we return to the lot (Yard)
Based on equipment availability, we may bring a larger truck than what was scheduled – If more than the booked space is used, we will invoice for the actual truck space used (Equipment Pricing is provided on all estimates sent)
You must notify the movers if you need to remain within the initial estimate (We DO NOT send Quotes), We will continue working and billing the client until the job is done unless we are told otherwise.
A full walk through before and after the job is a must and the client is liable to notify the movers of the unlikely event of damages to property of any kind, and to provide them with proper proof of said damage before they leave the job to be covered under any insurance coverage. (Failure to do so in that time will result in forfeiture of right to secure damages from the mover.)
The movers will take a few short, reasonable breaks which the time clock will be stopped and not charged to the client.
Our movers will take photos of any damages they come across to protect the security of the company.
The company cannot be held responsible for damages due to moving heavy, awkward items threw hallways, stairways etc. We do our best to properly protect your items, but some situations are humanly impossible to avoid.
We may add extra crew to your job for the safety of our crew and efficiency in extreme conditions. This is only when needed and saves the client money by the job going faster with more crew members. If the client disagrees with this add on, please contact management before additional crew are added! Examples: Snow – Heat wave – Apartments – Steep Driveways – Long Driveways – Large move etc.
The Client is suggested to transport their own electronics (TV, Gaming Systems, Stereos, etc.) We can move and protect these items but since we cannot see the condition of these items on the inside without them being turned on, we cannot be responsible for the condition after the move.
We cannot transport any dangerous goods or anything Illegal (Explosives, Propane tank, fuel, chemicals, ammunition etc.) Any hidden in transportation without our knowledge in writing is and will be the responsibility of the client to cover any damages, debt, fines etc.
Client or third parties will not be permitted to help load/unload our fleet and that the company will not be held responsible for any injuries incurred during the move.
Clients are not covered under our insurance plan if we are loading your Vehicle, Cube truck, Container, Storage unit where we are not the ones unloading or transporting your belongings.
The scheduled time for your move is an estimate, moves before yours, traffic, Weigh Scales, ferry wait times etc. Can push our arrival or departure time.
For any out of town moves (Nanaimo) we will request a half deposit to secure your move. And 25% deposit for all Nanaimo booked jobs. For all out of town moves we will request a credit card on file. If a credit card is not an option, we will request a 75% – 100% deposit before proceeding with your move.
Cancellation of the job you will forfeit the deposit for us to recoup the loss of income and the fee for us to recover loss of jobs for your move date that we secured for you.
The Company is not responsible for any damages to the client’s property if client provides their own third-party help / moves items themselves.
If we come across any sort of pest’s during the move, we have the right to refuse the job until the pest’s are exterminated, and there will be a cleaning fee charged of $250.00 per truck.
For us to do your move as efficient as possible, open boxes, items in bags, unpacked items, and unorganized households and lose items will make Your move take longer than expected. We have all the moving supplies, and we offer packing services if you need assistance.
An Equipment, Supplies & Fuel Surcharge will be added to your invoice, on any service we provide.
It is the client’s responsibility to give us full detail of the belongings Not properly notifying us of how much belongings you have could result in us estimating you a smaller truck which will end up costing you more money by having to do a few loads.
$100.00 Storage fees apply per day, when stored in our cube trucks.
The final bill is owed and paid upon completion of the job (When the movers finish the job), and that we only accept Cash and Interac® E-Transfer, Credit Cards and Debit. NO CHEQUES. Invoices that aren’t paid will be subject to collections, Interest fees of 8% per month, and any other fees subject to outstanding bill.
The movers have the right to refuse anything unsafe or health and safety concerns. If the client and mover agree we can do whatever it may be without liability to the company. Please note Health and safety to protect our staff is taken seriously. Any mouse/rat droppings, pest, mold, asbestos, Drug Paraphernalia, Human Feces or Urine, Dirty, Icy, snowy walkways/driveways etc. We will ask you to fix the problem to avoid denial of our services until issue is solved. This includes verbal and physical abuse. If this happens during any communication, we will stop and cancel the move which will also forfeit the move deposit/ final cost of move and any other fees caused by abuse.
It’s the client’s responsibility to protect their valuable items during their move, we provide the proper moving equipment for travels.
Chargeable Credit Card Fees: 3% Except for America Express which is 4% – Subject to change without warning.
Our rates can change without notice, Client will be charged for the rate they were estimated for.
If the bill is paid by third party and not the client stated on this bill of lading the client must complete the full information of the third party on page one and third party must be present at the end of the job to pay the full bill. If third party isn’t there and payment isn’t made the client is liable to pay the full bill.
The mover will complete a damage sheet, and in the unlikely event of damage being done by the movers/sub-contractors it will be written/photographed below and signed by both parties.
Insurance does not cover any damages after the crew leaves. Please provide any damages before the end of the job! This needs to be written and signed upon on page 4 of this bill of lading.
If there is a difference between the terms and conditions sent with the estimate, On the website or anywhere else. The physical copy will be the contracted terms of agreement that we go by. And will be the legal binding agreement.
When booking with us the Client ( You ) agree and understand our Bill of Lading and the Terms & Conditions.
INSURANCE POLICY
INSURANCE COVERAGES AND DETAILS
OUR RATES INCLUDE INSURANCE FOR THE REPAIR (OR REPLACEMENT) OF DAMAGED PARTS OF MOST GOODS AND IS BASED UPON THE ITEMS FAIR AND REASONABLE AGE, VALUE AND CONDITION AT THE TIME OF MOVE.
Our plan provides the following coverage:
Repair or replacement to pre-existing and fair market value of any items or components of damaged goods.
Repair of damaged areas only (such as wall dents) as a result of our actions.
Coverage only applies to items well built, sturdy, new, nearly new, fit for travel.
THE FOLLOWING ITEMS CAN AND MAY AFFECT THESE TERMS AND CONDITIONS:
Actions of clients, associates or 3rd parties during the move.
Situations our movers consider dangerous to customers their belongings, their property or 3rd party property, personnel, Take A Load Off Moving LTD. or equipment and or 3rd parties.
ATTENDANCE: The client or their designate are required to attend load and unload process until completion.
INSURANCE COVERAGE DOES NOT APPLY TO:
Press board furniture
Antiques or objects of art
Tobacco, Medicine, Alcohol
Electronics
Jewellery, Gold, Silver. Platinum or any metals or alloys
Boxes and contents packed by clients or 3rd parties including storage units, Rented cube trucks, Containers sheds etc
Packed boxes that are transported by customer or third parties
Couch Hoists
Items with pre-existing conditions that may jeopardize their safe transport
Concrete, marble, stone or other natural materials
Glass or glass tabletops unless adequately boxed or crated for travel
Mirrors, pictures, lamps or other light fixtures unless adequately boxed or crated for travel
Motorized vehicles and equipment unless crated for shipping – ALL FLUIDS MUST BE DRAINED BEFORE SHIPPING
Internal components to electrical devices
Contents of items removed from storage moved in by another company and or customer
Any additional extraordinary items unless adequately boxed or crated for shipping
INSURANCE AND PAYMENT: Any Damage or loss sustained during move and identified at that time does not release client from obligation to pay all related charges for move, products and services at time of completion.
Extended Insurance Plans: You are provided with a free .60 cents per pound (of items not repairable). We have extended options in case of major damages (Customer has to purchase this extended insurance before we start your move, these plans aren’t available during the move)
$1.00 per pound $50.00 (+ taxes) $2.00 per pound $100.00 (+ taxes)
All claims must be submitted in writing below ( Damage form Page 4 ) upon completion of the move, email us claim details and photos of damage to info@takealoadoffmoving.com
