Terms and Conditions

Last updated: January 12th, 2021

  • We charge a 2-hour minimum for all jobs we do.
  • We charge from when the truck leaves our lot (Yard) until the movers leave your final location.
  • You must notify the movers if you need to remain within the initial estimate ( We DO NOT send Quotes ), We will continue working and billing the customer until the job is done unless we are told otherwise.
  • You will be charged travel time, start to finish, for out-of-town (Nanaimo or Victoria) moves. (From the time we leave the yard until we get back to the yard)
  • A full walk through before and after the job is a must and the customer is liable to notify the movers of the unlikely event of damages to property of any kind, and to provide them with proper proof of said damage before they leave the job to be covered under any insurance coverage. (Failure to do so in that time will result in forfeiture of right to secure damages from the mover.)
  • The movers will take a few short, reasonable breaks to have something to eat or drink as to which the time clock will be stopped and not charged to the customer.
  • Our movers will take photos of any damages they come across to protect the security of the company.
  • The company cannot be held responsible for damages due to moving heavy, awkward items threw hallways, stairways etc. We do our best to properly protect your items, but some situations are humanly impossible to avoid.
  • The Customer is liable to transport their own electronics (TV, Gaming Systems, Stereos, etc.) We are able to move and protect these items but since we cannot see the condition of these items on the inside without them being turned on, we cannot be responsible for the condition after the move.
  • We cannot transport any dangerous goods or anything Illegal (Explosives, Propane tank, chemicals etc.)
  • Customer will not be permitted to help load/unload the cube truck and that the company will not be held responsible for any injuries incurred during the move.
  • The scheduled time for your move is an estimate, moves before yours, traffic, Weigh Scales, ferry wait times etc. Can push our arrival or departure time.
  • For any out of town moves we will request a half deposit to secure your move. And full deposit for off Vancouver Island.
  • Cancellation 48 hours or less is subject to $250.00 fee for us to recover loss of jobs for your move date we secured for you.
  • The Company is not responsible for any damages to the customer’s property if customer provides their own third-party help / moves items themselves.
  • If we come across any sort of pest’s during the move we have the right to refuse the job until the pest’s are exterminated, And there will be a cleaning fee charged of $150.00 per truck.
  • For us to do your move as efficient as possible, open boxes, items in bags, unpacked items, and unorganized households will make our move take longer then expected. We have all the moving supplies and we offer packing services if you need assistance.
  • An Equipment, Supplies & Fuel Surcharge will be added to your invoice, on any service we provide.
  • It is the customer’s responsibility to give us full detail of the belongings they want us to move, we cannot get an estimate in the ballpark price if there are missing items. (How many bedrooms, garage, big storage area, steep driveways, narrow hallways, appliances etc.) Our estimate will always be as close as possible with the information we get from you. And we will bill for the amount of time we take from start to finish. An estimate is NOT the final cost it is an estimate and can change depending on the length of your move (More or less). Not properly notifying us of how much belongings you have could result in us estimating you a smaller truck which will end up costing you more money by having to do a few loads.
  • The final bill is owed and paid upon completion of the job (When movers leave the job), and that we only accept Cash and Interac® E-Transfer, Credit Cards and Debit. NO CHEQUES. Invoices that aren’t paid will be subject to collections and fees plus $25.00 per day
  • The mover has the right to refuse any unsafe packing, moving to prevent damages, If the customer and mover agree we can do whatever it may be without liability to the company.
  • Its up to the customer to protect their valuable items during their move, we provide the proper moving equipment, but more protection is better!
  • Our rates can change without notice, Customer will be charged for the rate they were estimated for.
  • If the bill is paid by third party and not the customer stated on this bill of lading the customer must complete the full information of the third party on page one and third party must be present at the end of the job to pay the full bill. If third party isn’t there and payment isn’t made the customer is liable to pay the full bill.
  • The mover will complete a damage sheet, and in the unlikely event of damage being done by the movers/sub-contractors it will be written/photographed below and signed by both parties.

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  • When booking with us the Customer ( You ) agree and understand our Bill of Lading and the Terms & Conditions.